Frequently Asked Questions

Ordering cannabis seeds used to be risky business, but at Pacific Seed Bank you’re guaranteed top quality service and top-quality seeds with every purchase. From start to finish, we’ve done our best to ensure the process is as smooth and simple as possible for you.

When it comes to ordering cannabis seed strains from Pacific Seed Bank, you’ve got two options:

1. Buy your seeds online – navigate our easy-to-use website, add your preferred items to your shopping cart, and checkout using your credit card or on of our other payment methods. It’s so simple a kid could do it (although a kid wouldn’t do it, because – by law – you must be at least 18 years or older, depending on your jurisdiction, to purchase cannabis seeds).
2. Place an order over the phone – we get it, not everyone is comfortable putting their credit card or personal information on the Internet, which is why we offer a telephone option. Simply call our 1 800 number and speak with one of our friendly customer service reps – we’re happy to help process your order or answer any question you might have.

We’re committed to providing a seamless experience, and for our customer’s convenience we offer many methods of payment:

1. Credit Card Pay securely with your Mastercard or VISA. We also accept bank cards with the Mastercard or VISA logo.
2. Payment by Mail When you pay using cashier’s or certified check or money order, we’ll throw in an extra 3-seed pack when we ship your order! We do not accept cash or personal checks.
3. Zelle (U.S. only) If you choose to use Zelle to send your payment, you don’t pay any transaction fees!
4. BitCoin Pay securely and anonymously using cryptocurrency.

We’re in the business of selling cannabis seeds, not your private information, and any information you provide to us during the ordering or communication process is going to be kept completely confidential.

We won’t be sharing your identity, banking info, address, or any other information with a third party. Credit card transactions are automatically encrypted to ensure the safety of your data. Be sure to check out our Privacy Policy for more detailed information and, as always, speak with one of our team members if you require further clarification.

Since we’re based in the United States, the prices listed on the website are in US dollars.

It is the pleasure of Pacific Seed Bank to ship our superior genetics to almost every country, worldwide! Every region takes a different stance on the possession and use of cannabis and cannabis seeds, however, and it’s up to each customer to do their due diligence and understand the cannabis legislation in their area. For more information, please take a look at our Terms and Conditions.

Proud of your purchase or not, we know not every customer wants to advertise the content of the packages they have delivered. We routinely use discreet packaging, and various shipping options to best suit your specific needs. Your package is unbranded, with only your name, address, and our return address listed on the front.

Read all about our policies on our Shipping and Delivery page.

Our breeders could take up to 3-5 business days to inspect, sanitize, and pack your order.

Discounting extenuating circumstances, our estimated shipping times listed on our Shipping and Delivery Policy are fairly reliable except during peak growing season and year-end holiday season.

We appreciate your patience and understanding if there are delays. Please don’t hesitate to contact us if you have any questions or concerns regarding our shipping and handling lead time.

Our mission at Pacific Seed Bank is to provide our customers with superior products with exceptional genetics. That’s why we’ve put in the leg work to source the best possible marijuana seed strains from different in-house breeders across Europe, Canada, and the United States.

Pacific Seed Bank is located in Northern California.
The Pacific Seed Bank corporate headquarters is in Barcelona, Spain, but we maintain marketing offices in the United States.

We’re sorry your order hasn’t arrived, and we appreciate your patience. Delays in shipping are usually caused by unforeseen circumstances such as congestion in the mail network or natural disasters.

We recommend you to get in touch with your local postal service and provide them with your tracking number. They’ll be able to help you locate your package.

Your payment will show up under a discreet name, with no description suggesting that we are a cannabis seed company.

Sure! Just make sure that your address information is correct before you complete your order, since we are unable to make amends to address info once your purchase has been processed.

Depending on the strain, your little Pacific Seed Bank cannabis seeds can last upwards of two years if you preserve them correctly. This involves storing them inside an air-tight container (our medical-grade glass vials are an excellent option) in a cool, dark place where the humidity and exposure to light remain limited.

Granted, your seeds may remain viable for longer than the above stated period if kept under the right conditions, but generally after the two-year mark, the germination rate of older seeds tends to drop. Make sure to read up on seed preservation here.

We’ve been there – spent our hard-earned money on cannabis seeds online only to be stiffed come delivery time. That’s why we started Pacific Seed Bank, to provide customers with high-quality cannabis seeds and high-quality service every time. If you’re concerned about the legitimacy of our company, feel free to give us a call and have a chat with one of our customer service reps. We’re happy to spend some time answering your questions if it means we can put your mind at ease.

As for delivery, we honor every order placed by our customers. Outside of offering the best cannabis seeds on the market, we truly value the relationship we develop with our customers and we want to guarantee your medical garden is healthy and robust. If we consistently meet these high standards, we know our customers will be happy, provide us with great reviews, and hopefully, keep you coming back for more!

When cannabis seeds are ungerminated, they are usually considered a collector’s item, or adult novelty item, for customers over the age of 21, and therefore relatively innocuous. Pacific Seed Bank cannabis seeds must not be used in conflict with national laws, and we hold no liability for the misuse of the product. It is the responsibility of each customer to know the laws in their jurisdiction. In some countries and states, the cultivation of cannabis seeds is illegal.

We have a wholesale program in place for customers looking to order cannabis seeds in bulk from Pacific Seed Bank. Get in touch with our Wholesale Division to discuss pricing with one of our staff.

Hand picked, inspected, and tested for your satisfaction, we put a lot of TLC and time into providing our customers with the highest quality cannabis seeds on the market.

Pacific Seed Bank offers one of the highest germination guarantees in the industry, which ensures a 90% germination rate on our seeds. Seeds from your order that don’t germinate will be replaced at no charge to the customer* (single seed replacement is not included in this offer).

*The cost of the replacement cannabis seed(s) is covered by Pacific Seed Bank, but shipping costs are the responsibility of the customer. Contact us for exact shipping costs. Seeds purchased more than 60 days prior to complaint are not eligible for the Pacific Seed Bank Germination Promise.

No problem! Pacific Seed Bank is always available to sort out any concern or answer any question you might have regarding our products and services, the ordering or shipping process, or questions about our company or cannabis in general. Reach out, we’re glad to help!